Shipping and returns

Shipping

  • Stock dispatched from UK and Asia warehouse, depending on customer location
  • UK customers: 2-3 days (Royal Mail Track48)
  • EU customers: 5-9 working days, VAT and duties paid
  • USA customers: 5-9 working days
  • Japanese customer: 5-7 working days (Sagawa logistics tracked)
  • ROW: 5-9 working days
  • Free standard shipping on purchases above £70 (USD100)

Returns

  • No questions asked returns available 30 days from day of receipt, subject to product in brand new and resell-able condition
  • Buyer covers shipping fee 
  • Upon receipt and checking, a full refund is provided

Customs duty

Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK and EU customers, and none are expected to be applicable in the US.