Shipping
- Stock dispatched from UK, USA and Far East, depending on customer and product location.
- UK: standard service with shipping time of 4-7 working days (tracked), or express service with Royal Mail Track24.
- USA: 5-9 days (USPS tracked)
- EU: 4-10 working days (tracked). All EU duties and VAT will be prepaid and order price is final. EU local tracking number will be issued after customs and local VAT administration has been completed.
- Japan, Singapore and Hong Kong: 5-8 working days
- Canada and Australia: 7-10 working days (tracked)
- ROW customers: 8-14 working days (tracked)
Returns
- No questions asked returns available 30 days from day of receipt, subject to product in brand new and resell-able condition
- Buyer covers shipping fee
- Upon receipt and checking, a full refund is provided
Customs duty
Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK and EU customers, and none are expected to be applicable in the US.
By purchasing this product, you will not only improve your cycling experience, but also help out your local community. We are members of the 1% For The Planet Initiative and donate 1% of your order value to approved charities engaged in improving cycling infrastructure, removing plastic waste from oceans and providing access to bicycles and clean energy for those in need.
We are proud to be partnering with the following organisations:
Sustrans - helping to maintain the UK's 12,000 miles of cycling and walking.
Bikepacking Roots - development and protection of bikepacking routes.
The Bike Project - collection, refurbishment and donation of bicycles to refugees.
World Bicycle Relief - providing vital access to transportation through bicycles in developing communities.
City to Sea - campaigns and projects to remove plastic waste from our oceans.
Renewable World - helping developing communities access clean energy.