Shipping and returns

Shipping

• Stock dispatched from UK and Far East, depending on customer and product location.  
• UK: 2-3 working days (Royal Mail Track48)
• Japan, Singapore and Hong Kong: 5-8 working days
• EU customers: 7-12 working days (all VAT and customs duty will be pre-paid, order price is final)
• USA, Canada and Australia: 7-12 working days (tracked)
• ROW customers: 7-12 working days (tracked)

Returns

Unfortunately due to the nature of the product, we do not accept returns once the product has been unsealed and used. If you change your mind regarding an unsealed product with 30 days of receipt, we would be happy to process a full refund.  Customer will need to cover shipping fees back to us.  

Customs duty

Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK and EU customers, and none are expected to be applicable in the US.