Shipping & Returns

Shipping

• Stock dispatched from UK, US and the Far East, depending on customer and product location.  
• UK: 2-3 working days (Royal Mail Track48)
• US: 2-5 working days (USPS tracked)
• Japan, Singapore and Hong Kong: 5-8 working days
• EU customers: 7-12 working days (all VAT and customs duty will be pre-paid, order price is final)
• Canada and Australia: 7-12 working days (tracked)
• ROW customers: 7-12 working days (tracked)

Returns

• No questions asked returns available 30 days from day of receipt, subject to product in brand new and resell-able condition
• Buyer covers shipping fee 
• Upon receipt and checking, a full refund is provided

Customs duty

Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK and EU customers, and none are expected to be applicable in the US.