Shipping and returns

Shipping

• Stock dispatched from UK, USA and Far East, depending on customer and product location.  
• UK: standard service with shipping time of 4-7 working days (tracked), or express service with Royal Mail Track24.  
• USA: 5-9 days (USPS tracked)
• EU: 4-10 working days (tracked).  All EU duties and VAT will be prepaid and order price is final.  EU local tracking number will be issued after customs and local VAT administration has been completed.  
• Japan, Singapore and Hong Kong: 5-8 working days
• Canada and Australia: 7-10 working days (tracked)
• ROW customers: 8-14 working days (tracked)

Returns

• No questions asked returns available 30 days from day of receipt, subject to product in brand new and resell-able condition
• Buyer covers shipping fee 
• Upon receipt and checking, a full refund is provided

Customs duty

Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK and EU customers, and none are expected to be applicable in the US.