Shipping and returns

Shipping

  • Stock dispatched from UK, Ireland and Asia, depending on customer location
  • UK customers: 2-3 working days
  • EU customers: 3-4 working days (Brexit: rest assured, no VAT and customs duty will be charged)
  • ROW customers: 5-9 working days (express option also available)
  • Free standard shipping on purchases above £80 (USD100)

Returns

  • No questions asked returns available 30 days from day of receipt, subject to product in brand new and resell-able condition
  • Buyer covers shipping fee 
  • Upon receipt and checking, a full refund is provided

Customs duty

Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK and EU customers, and none are expected to be applicable in the US.