Shipping and returns


  • Stock dispatched from UK, Ireland and Asia, depending on customer and product location.  
  • UK: 2-3 working days
  • Japan, Singapore and Hong Kong: 4-8 working days
  • EU customers: 5-9 working days (Brexit: rest assured, no VAT and customs duty will be charged)
  • USA, Canada and Australia: 6-10 working days (tracked)
  • ROW customers: 6-10 working days (tracked)
  • Free standard shipping on purchases above £80 (USD100)


    • No questions asked returns available 30 days from day of receipt, subject to product in brand new and resell-able condition
    • Buyer covers shipping fee 
    • Upon receipt and checking, a full refund is provided

    Customs duty

    Please note that Craft Cadence is not liable for payment of customs duty and VAT that is applicable in your country. No duties will be incurred for UK customers, and none are expected to be applicable in the US.